For Patients

How to get what you need?

Waiting for a call back?  Please allow us 2-3 business days to return your call.

Need your prescription(s) refilled?  Call our pharmacy: Blackstone Valley Community Pharmacy, Pawtucket, 401-642-2093. Please allow 2 to 3 business days to refill your prescriptions and remember you can refill your prescriptions using the Patient Portal

Waiting on Test Results? Please allow 5 to 7 business days for all results. You can view test results on the Patient Portal.

Need a form completed and returned? Please allow up to 7 business days for all forms to be completed and returned.


Medical Records Request 

  • A complete copy of your records can take up to 30 business days but we will do our best to complete requests sooner
  • Immunizations and proof of last physical can take up to 7 business days
  • If you do not need a paper copy, you can access your medical records, immunizations and proof of last physical on the Patient Portal
  • Medical records fax # (401) 312-0318. 

All copies of records and associated fees are processed under RI General Laws 5-37.3 and 40.1-5, Federal Privacy Regulations 45 CFR 160-164.  There is a fee if you are requesting a copy of your medical records for personal reasons; however, certain exceptions apply based on the reason for your request and certain insurance plan guidelines. To avoid fees, you can access your records on our Patient Portal.  To request a copy of your records, complete the authorization for release of information click here.